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Improve Staff Performance


Our eBook discussing the issue of Performance Management of Employees.

Version 5 updated in May 2015

The contents of the book Improve Staff Performance follow; 

INTRODUCTION
WHAT IS PERFORMANCE MANAGEMENT?
CHANGE MANAGEMENT
THE FIVE NEEDS OF AN EMPLOYEE
USING 360 DEGREE FEEDBACK
PERFORMANCE REVIEWS – SOME HELPFUL HINTS
DEVELOPING A POLICY OF PERFORMANCE REVIEWS
THE ROLE OF THE ASSESSOR
THE REVIEW CYCLE
THE PERFORMANCE REVIEW PROCESS
HOW TO INTRODUCE PERFORMANCE REVIEWS FOR EXISTING STAFF
Select the job position
Select and describe the tasks involved for each job position
Originate, Revisit Or Clarify The Job Description
List the elements that are relevant to the job
Performance Standards
Select The Rating Or Scoring System You Will Assess By
NEW STAFF
Originating Job Descriptions
90 Day Trial, Probationary Periods & Performance Reviews
Extension of the Interview
THE REVIEW INTERVIEW
1 SUGGESTED PROCESS
2 OPENING AND CREATING RAPPORT
3 PREPARATION BY THE EMPLOYEE
4 PREPARATION BY THE ASSESSOR
5 GUIDELINES FOR THE REVIEW INTERVIEW
6 FEEDBACK
7 GIVING FEEDBACK
8 RECEIVING FEEDBACK (FOR EMPLOYEES)
9 HOW TO GIVE THE TOUGH MESSAGES
10 SKILLS FOR DELIVERING TOUGH MESSAGES
11 JOINTLY SOLVING PROBLEMS
SUBSTANDARD PERFORMANCE
MANAGING CONFLICT
CONCLUSION
APPENDIX 1 FORMS


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